Magic Nails in Newport News, Virginia

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• Kyronin Velkysen

  Posted Sep, 19 2019

  Honestly I would give them 0 stars if I could and I'm shocked they have nearly 5 stars.
  I came in before Valentine's day to get acrylic stilleto nails with a peach to black tip ombre style. I showed the lady at the front desk the picture so she could confirm it can be done (She was also the one who painted my nails so this is no excuse). Within seconds she immediately sent me over to a man who shaped my nails and did the acrylics which were fine at first but the gel is definitely uneven and misshapen on a lot of my nails. When it came time to paint them the lady took over and she put black on first instead of the lighter peach color for ombre... I suggested that wouldn't the lighter color go on first? She said no it goes on top... but I don't see how peach can cover jet black like the picture I had at all... I trusted her anyway since the place had good reviews and a picture of ombre nails and it was my first time so what do I know anyway? She gets done with the black and puts one coat of the peach color over the bottom half of my nail and it's just a muddy grey nothing like the peach nude color in the reference at all and she continuously asked if I like it to the point I was angry and told her no because it's not what I wanted and I told her I wouldn't haven't gotten the ombre style if I didn't think she could do it... So I requested they be all black and she tells me she can't do that the man who helped me earlier picked up a pink glitter which was no where on the reference picture I had and tried to put it over the muddy grey... I backed up in horror before he touched me with it because in no universe do I want pink glitter on my nails its not at all what I asked for... So I requested my nails be done over in black yet again (reminder only one hand needed to be redone at this point) and she finally does it.. during this she claimed the picture I brought in was Photoshop... It was a simple ombre and I am an avid Photoshop user so I know she was full of it and just trying to save her mistake. On top of this she grabbed my phone with the reference image and started going through my pictures just scrolling away with no boundaries or attention to how aggravated that made me until I asked her to give it back to me... in the end this was worth maybe  $20 max but I was taken advantage of, treated unprofessional and then charged  $50.
  
  Never coming back and never recommending this place. Everyone who's seen the nails says I should get a refund but I don't even want to bother with them anymore...

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